Other Services

Cost Effective Services

Our Call and Contact Centre facilities, offer extended opening hours and increased call capacity that is cost effective for you.

Services that ensure communication with your customers viathe most appropriate telephony channel and ensure your customer receives the service they expect.

Need an assistant? Why hire one? Just contact us and will do the job for you: answer all your calls, schedule your appointments, deliver the messages to you, send and receive emails or faxes for you. It is so simple!

Talking to a customer is a new opportunity. It's a chance to promote your products and services, to reinforce brand loyalty and further enhance your Customer Relationship Management programme.

Inbound

  • Credit card processing

  • Regular reporting

  • Web-enabled stations

  • Product or direct mail fulfillment

  • Script writing

  • Foreign language support

  • Take sales orders

  • Customer service

  • Technical support

  • Overflow / Out-of-Hours

  • Product & Service inquires

  • Order taking and sales leads

  • Customer support and Help Desk

  • Personal assistent / secretary services

  • Qualify inbound leads

  • Process applications

  • Schedule appointments

  • Respond to and manage email

  • Web chat support

  • Secretary answering services

Outbound

Incorporating campaigns such as telemarketing, telesales, market research as well as follow up calls. Scripts are written in close collaboration with clients to ensure maximum effectiveness.

  • Telesales

  • Telemarketing

  • Lead Generation

  • Appointment Setting

  • Marketing Surveys

  • Payment Reminders

  • Awareness Programs

  • Follow up calling

  • Customer retention and loyalty programs

  • Survey and research services

  • Email response

  • Trade Show Follow-up

  • Database Cleansing

  • Voice Broadcasting

  • Automated Messaging

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